At s9my, your privacy is more than a legal obligation – it is a moral responsibility we take seriously. This document clearly explains how we collect, store, use, and protect your personal data as a member of our digital entertainment platform. We have written this in plain language, not confusing legal jargon.
Note: This Privacy Policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using the s9my platform, you agree to the terms set out in this document.
Six core principles that underpin how s9my handles your personal data
All data transmitted between your device and s9my servers is protected by 256-bit SSL encryption — the same level of security used by Malaysia's leading banks, including Maybank and CIMB.
S9my never sells, rents, or commercialises members' personal data to any third party. Your information is used solely for the purposes stated in this Privacy Policy.
Every s9my member has the right to access, correct, or request deletion of their personal data. We provide a straightforward process to exercise these rights, no questions asked.
The s9my Privacy Policy is designed to be fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We continually monitor legislative developments to ensure ongoing compliance.
We clearly inform you why data is being collected before collection takes place. There is no silent or hidden data collection – all purposes are stated explicitly.
Your personal data is not kept indefinitely. s9my maintains a strict data retention policy — once the designated period has elapsed and the purpose has been fulfilled, data is securely deleted.
An overview of the data s9my collects, its purpose, and the legal basis for collection
| Data Type | Example | Purpose of Collection | Category |
|---|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Account verification, fraud prevention, KYC compliance | Mandatory |
| Contact Data | Phone number, email address | Account communications, transaction notifications, customer support | Mandatory |
| Financial Data | Deposit/withdrawal records, e-wallet accounts | Transaction processing, anti-money laundering compliance | Mandatory |
| Technical Data | IP address, device type, web browser | Account security, fraud detection, platform optimisation | Automatic |
| Usage Data | Games played, betting records | Experience personalisation, platform analytics, responsible gaming | Automatic |
| Preference Data | Favourite sports, language preferences | Content personalisation, relevant game recommendations | Options |
| Communications Data | Support chat records, inbound emails | Complaint resolution, service quality improvement | Contextual |
s9my ("we", "our platform") is a digital entertainment service provider operating under a valid international licence. This Privacy Policy describes our privacy practices regarding the collection, use, disclosure and protection of your personal information when you use the s9my platform – whether through our website, mobile app or any other channels we provide.
This Policy applies to all users of the s9my platform, including unregistered visitors, registered members, and former members. It also applies to all information collected through your interactions with our services, including Sports Betting, slots, Live Casino, table games, and all other platform features.
By registering an account or using any part of the platform s9my, you confirm that you have read, understood and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Legal Basis: The collection and processing of personal data by s9my is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia, including the General Principle, Notice and Choice Principle, Disclosure Principle, Security Principle and Data Integrity Principle as set out in the Act.
When you register an account s9my, you are required to provide the following information: your full name as stated on your MyKad, an active Malaysian phone number, a valid email address, and your date of birth. Additional information such as your residential address and MyKad number may be required during the identity verification (KYC) process before any withdrawal is processed.
To process deposits and withdrawals, s9my collect information relating to the payment methods you use. This includes e-wallet account names (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay), bank account numbers for FPX (Maybank2u, CIMB Clicks, and other local banks), and transaction history records. Important note: we do not store credit card numbers or sensitive payment details directly — all such information is processed through an encrypted payment gateway.
Automatically, the system s9my collects technical data when you use the platform, including IP address, browser type and version, device type, operating system, screen resolution, pages visited within the platform, session time and duration, referral source, and betting and game activity records.
s9my use your personal data solely for the following purposes — no more, no less:
Marketing Consent: You may withdraw your consent to receive marketing communications from s9my at any time via your account settings or by contacting our support team. Withdrawing consent does not affect the validity of any data processing carried out prior to withdrawal.
s9my does not sell, rent, or commercialise members' personal data to any party. However, there are limited situations in which data may be shared:
S9my works with trusted service providers to operate the platform, including payment gateway providers (to process TNG, GrabPay, DuitNow and FPX transactions), cloud service providers that host our data, casino game software providers, and analytics platforms that help us understand platform usage. All third parties are bound by strict confidentiality agreements and may only use data for the specified purposes.
S9my may be required to disclose your personal data to Malaysian authorities if mandated by law, court order, or legitimate regulatory requirement. This includes investigations related to money laundering, fraud, or other unlawful activities.
In the event of a merger, acquisition, or sale of assets involving s9my, members' personal data may be transferred to the successor entity. You will be notified in advance and given the option to close your account before the transfer if you do not agree.
Our Commitment: s9my does not share personal data with advertising companies, data brokers, or any party seeking to commercialise your personal information. This is a non-negotiable commitment.
s9my implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure.
Response to a Data Breach: In the event of a data breach that materially affects your personal information, s9my will notify you and the relevant authorities within the timeframe stipulated under Malaysia's PDPA, together with details of the incident and the remedial steps taken.
Under Malaysia's PDPA 2010 and our privacy commitments s9my, you have the following rights with respect to your personal data:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your personal data is inaccurate or out of date, you have the right to request a correction via your account settings or through our support team.
You may request the deletion of your data in certain circumstances, subject to legal obligations that require data to be retained.
You may object to the processing of your data for direct marketing or profiling purposes. Such objections will be acted upon immediately.
You may request your data in a machine-readable format for transfer to another platform if you wish.
You may request a restriction on the processing of your personal data in situations where the accuracy or legality of the processing is in dispute.
How to Exercise Your Rights: Send your request to privacy@s9my.ws with the subject line "PRIVACY REQUEST", along with your account number and request details. s9my is committed to responding to all valid requests within 14 business days.
Platform s9my uses cookies and similar tracking technologies to enhance user experience and platform security. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings. Please note that disabling essential cookies may affect the functionality of the s9my platform.
s9my does not retain personal data longer than necessary. The following are the retention period guidelines for key data categories:
Upon expiry of the retention period, data is securely deleted using methods that ensure it cannot be recovered.
Platform s9my is an adult service intended solely for individuals aged 18 and above. We do not knowingly collect personal data from minors.
If you discover that your underage child has registered an s9my account or provided us with their personal data without your knowledge, please contact us immediately at privacy@s9my.ws. We will take immediate steps to delete all relevant information and close the account.
Minor Protection: s9my uses age verification methods and continuous monitoring to ensure our platform is not accessed by minors. Parents and guardians are encouraged to use parental controls to restrict access.
s9my reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform improvements.
For significant changes that affect your privacy rights, we will notify you via your registered email or a prominent in-platform notification at least 7 days before the changes take effect. The date of the most recent update will always be displayed at the top of this document. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns or complaints regarding this Privacy Policy s9my or how we handle your personal data, please contact our Data Privacy Officer:
Complaints to Regulatory Authorities: If you believe that s9my has not handled your personal data in accordance with Malaysia's PDPA 2010 after you have contacted us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia through the official channels of the Department of Personal Data Protection.